Returns & Refunds

At Jolly Rogue Co., every product is made to order specifically for your purchase. Because of this, returns, exchanges, and refunds are not automatically accepted.

If you believe there is an issue with your order, please contact us within 30 days of delivery at info@jollyrogueco.com. All requests are reviewed on a case-by-case basis, and any return, exchange, or refund must be approved by Jolly Rogue Co. before merchandise is sent back.

Returns or refunds will generally not be approved for reasons such as buyer's remorse, ordering the wrong item, or compatibility issues that are clearly stated or disclosed in the product listing.

Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you received the incorrect product, contact us as soon as possible with your order number and photos of the issue. We'll evaluate the situation and work with you to make it right.

Approved Returns

If your return request is approved, we'll provide instructions on how and where to return your item. Returned items must be in their original condition unless the return is related to a manufacturing defect or shipping damage.

Refunds

Once an approved return has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please note that it may take several business days for your bank or credit card provider to process and post the refund.

European Union Customers

For orders shipped to the European Union, customers retain any rights provided under applicable consumer protection laws, including the 14-day withdrawal period where required by law.